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How do you live up to your customers’ expectations?

24 novembre 2017, Jos Klaassen, 4 min temps de lecture

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Internally you might be able to simplify a complicated ordering process, unclear stock information, or minimize price differences in channels by blaming legacy systems or the silos in the organizational structure. But your customers aren’t interested in these arguments. So how do you prevent them switching to other suppliers?

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How do you live up to your customers’ expectations?

24 novembre 2017, Jos Klaassen, 4 min temps de lecture

Internally you might be able to simplify a complicated ordering process, unclear stock information, or minimize price differences in channels by blaming legacy systems or the silos in the organizational structure. But your customers aren’t interested in these arguments. So how do you prevent them switching to other suppliers?

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